- COLLECTING INFORMATION
What information do we collect from the people that visit our websites or apps?
To become a Registered User on the Platform, you may be asked to provide us with personal contact information, such as your name, date of birth, phone number and email or other details to help you with your experience and the provision of the Service. You may also be required to choose an appropriate password to activate your Registered User Account. If you may choose to leave a tip at the end of a Tour, we may also ask you to provide additional payment and transaction related personal information. If you are a Tour Creator, once your tours have been approved and published we may need you to provide your Pay-Pal or bank account details for any pay-outs due (collectively hereafter, “Personally Identifiable Information” or “PII”).
We may also monitor, collect, use and store data (anonymous, aggregate or otherwise) regarding use patterns of Tourgether, the YourTour App, the YourTour Creator App or other elements of the Platform and/or any individuals or entities that interact with the Platform (“App Data”).
PII, App Data and any other collected information by YourTour as part of the provision of the Service is hereafter collectively referred to as “Information” or “Collected Information”.
When do we collect information?
We collect PII directly from you when you register to our Platform, subscribe to a newsletter, respond to a survey, contact us via an email or provide us with feedback on our Service, take a Tour or otherwise use the Platform.
We may also obtain certain PII from third-party sources and combine that with information we collect through our Platform. For example, if you create or log into your Registered User Account through a social media site like Facebook, we may have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorisation procedures determined by these social media sites.
We collect App Data (anonymous, aggregate or otherwise) at any stage after you have registered and are using the Platform. It’s also important to note that we allow third-party behavioural tracking for market research and analytics purposes.
- USE OF INFORMATION:
How do we use your information?
We may use the Information we collect from you and the Platform in the following ways:
- To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our Service in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products.
- To follow up with them after correspondence (live chat, email or phone inquiries)
YourTour is based in the United Kingdom, and the information we collect is governed by UK and EU applicable law and directives. By accessing or using the Service or otherwise providing Information to us, you consent to the processing and transfer of information in and to the UK and to be used globally.
Who is the Data Controller?
- SECURITY OF INFORMATION
How do we protect your information?
Our website, apps and servers are scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our Platform as safe as possible. We use regular Malware Scanning.
Your PII is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a Registered User submits or accesses their information to maintain the safety of your PII.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Our responsive action, should a data breach occur?
We will notify you via in-site notification and in severe cases via email as soon as a data breach is detected. We will act immediately to rectify the situation and notify any relevant governmental and law enforcement bodies in any case of suspicion that unlawful activities have occurred.
- SHARING OF INFORMATION
Do we share information?
As a general rule, YourTour does not share user Information, such as their PII inputted into the Platform on all its elements during the registration or use of the Service, and non-personally identifiable App Data regarding use patterns of such users to any unaffiliated third parties, other than as specified below. We may however share aggregated or anonymized App Data that does not directly identify you.
Who can we share the information with?
YourTour may share certain Information with vendors, consultants and other service providers who need access to such Information to carry out work on our behalf.
YourTour holds the right to sell, transfer or otherwise share some or all of its assets, including the Information collected on the Platform, in connection with a merger, acquisition, reorganisation or sale of assets or in the event of bankruptcy. We will provide you with notice via an email and/or in-site communication of the transfer of your PII to the new entity.
Do we use ‘cookies’?
- Understand and save user’s preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about Platform traffic and interactions in order to offer better Service and experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your desktop or mobile applications warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your experience on the Platform more efficient may not function properly. It won’t affect the user’s experience from the Tours though.
- THIRD-PARTY LINKS
We do not sell, trade, or otherwise transfer to outside parties your PII unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating the various elements of our Platform, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information (App Data) may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our Platform. These third-party offerings have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked services. Nonetheless, we seek to protect the integrity of our Platform and welcome any feedback about these links.
- CHANGE TO YOUR PERSONAL INFORMATION
You can change your PII by logging in to your Registered User Account or by emailing us on firstname.lastname@example.org.
We do not knowingly collect personally identifiable information from children under 13. If you are between the ages of 13 and 18, you must have your parent(s)’ or legal guardian(s)’ permission to use the Services. If we become aware that a child under 13 has provided us with Personal Information, we will delete such information and terminate the Registered User Account.